Call (773) 925-8191 or Send us a message.

Are there any Dietary Restrictions I should be aware of?

Products may contain milk, soy, and almond. In addition, manufactured in a plant that processes milk, soy, peanuts, tree nuts, egg.  Nutritional information available upon request.

What is the Shelf Life?

The shelf life varies by product due to differences in the recipes.  The exact expiration date can be found on the back of each package.  Currently, the minimum shelf life is 4 months from the date of manufacture on our products.  Please consume products by the designated Best Buy date on the package.

Can I create my own individualized box with an assortment of chocolates?

Absolutely! Please contact Customer Service.

Shipping Policy 

Summer Shipping Policy (May 1–September 30). Everyone loves summer, but fine chocolates do not like heat! Ensuring your Cupid Candies chocolates arrive in excellent condition is our top priority. Thus, we pack your order in insulated shipping boxes with frozen gel packs. And... finally, to avoid your Cupid Candies order spending the weekend in transit, we adhere to this shipping policy to any destination where the weather is above 70 degrees:

  • Ground: Normal UPS charges apply.

  • 2nd Day Air: Orders ship on Monday, Tuesday and Wednesday

  • Next Day Air: Orders ship on Monday, Tuesday, Wednesday and Thursday

Please note, when necessary, shipments may be held until Monday to avoid shipping over the weekend.

Warm State Shipping

We recommend if you live in a state which is typically above 70 degrees, that you choose 2nd Day Air for your shipping service.

We highly recommend tracking your order and be available to receive the shipment to avoid the risk of the order being exposed to heat and adverse weather conditions upon delivery. 

When will my order ship?

Orders will be shipped within 2 business days via the method selected during checkout: UPS Ground, 2nd Day, or Next Day Air. 

Does Cupid Candies ship to Canada?

No, we do not ship to Canada.

Can I ship or have my order delivered on the weekend?

Except for major holidays, UPS mostly picks up and delivers on weekdays.

Can I ship to a P.O. Box?

No, UPS does not deliver to P.O. Boxes.

Can I ship to a military installation or base?

Yes! Please call Customer Service for assistance.

Does Cupid Candies ship internationally?

We are currently not set up to ship to any other country, but are working on solutions to provide this as an option to customers.

Do you ship outside the contiguous United States?

Yes, we ship to Alaska, Hawaii and Puerto Rico. All shipments can be made online. Additional charges may apply.

Do I need to be home to receive my shipment?

No, a signature is not required for delivery.  UPS may leave your package at the front door if no one is home.  We cannot be responsible for weather conditions impacting your purchase if left outside.

What is your return policy?

If you are unsatisfied in any way with any of our products, please contact Customer Service and we will make every reasonable effort to make your Cupid Candies moment memorable.

Can I make a return at a storefront if I purchased online?

No, we cannot accept returns at a storefront at this time.  Please call Customer Service regarding any returns.

Is the Cupid Candies website secure?

Yes the website is secure. Cupid Candies use a secure level PCI solution to protect our customers' credit card numbers and other confidential information. This is the same level of security that banks and large financial institutions use for their customers. Rest assured that your data is safe with Cupid Candies!

How do I change my user address/e-mail/log-in/password?

Log in using your current member e-mail and password. Select from the available options, make your changes, and then save.  

How do I apply my promotion code to my purchase?

Enter the promotion code into the promotions section when prompted during check out. The promotion code is valid on purchases through the date and offerings listed in the promotion. Most online promotions are not valid in stores and cannot be applied to previous purchases. Promotions cannot be combined with any other offer, and are VOID if altered, reproduced, or unauthorized. Promotions are not redeemable for cash or credit.

What type of payment do you accept?

We accept MasterCard, Visa, Discover, and American Express credit cards. You may also pay online using a valid Cupid Candies® Gift Card or e-certificate.

Does Cupid Candies charge sales tax?

Sales tax is charged for purchases shipped within the state of Illinois. Purchases shipped outside of Illinois will not be charged sales tax.

Will I receive an order confirmation e-mail?

We will automatically send you an email confirmation as long as you provide a valid e-mail address. You will also receive a tracking number via e-mail once UPS has picked up the shipment. To ensure that you receive all of our emails, please add [email protected] to your address book or trusted sender list.

Can I ship multiple items in a box?

Yes, we have the ability to ship items in one box.  Orders will be shipped in the appropriate box size depending on the size of the order.  In the event orders are large, we will ship in multiple boxes to a single address.

Can I choose when my order is shipped?

Yes, you can choose a shipping date up to 28 days from the order date.

What can delay my order?

Incorrect addresses, order changes, legal holidays, inclement weather, and unexpected circumstances could delay order processing. Any orders with address issues will be shipped out the following business day from the original ship date.

How do I make changes to my online order?

Changes to orders can be made directly online or by calling us.

Can I cancel my online order?

Orders can be canceled directly online or by calling us up until your order has been fulfilled.

Do I get charged immediately at the time of purchase?

When your order is placed, an “authorization hold” for the amount of your purchase is temporarily placed on your account. The actual charge is billed to your account at the time your order is shipped.

How do I mail multiple items to multiple recipients?

Directly through our website or by calling us.  Items can be selected and shipped to the recipient of your choice.

With multiple address orders, can the shipping method vary (i.e. ground for one recipient; overnight for another)?

Yes. You can choose the type of service per recipient/shipment.

Will the addresses I upload remain on the website and be accessible in the future?

Yes, for registered users. Select the option to save addresses and they will remain in the drop-down for multi-addresses.  In addition, as a registered user when you access your account, they will show up in your address book.

Is it possible to add a gift message? Is there a character limit?

Yes. It is possible to add a gift message. 

Aree multiple gift messages available when I order multiple products but to the same address?

No. There is only one gift message per shipping address. However, if you want to separate the one shipment into multiple at check out, then different gift messages can be applied.

Can I pick up Cupid Candies in the storefront?

Yes.  You can pick up at any one of our storefront locations. 

Where can I find you?

The Cupid Candies Factory Main Office & Kitchen (773-925-8191) – 7637 South Western Avenue, Chicago, IL 60620 / [email protected]

The Brown Sugar Bakery - (773.224.6262) - 328 E. 75th Street, Chicago, IL 60619 / [email protected]